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Customer support

D on Demand · Hudson Fleiss Media Inc. · dondemand.vip

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Use this form for billing, account access, safety, or general questions. For legal or copyright notices, see our DMCA policy.

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Name Email Topic General question Billing or subscription Account access Safety or reporting Technical issue Other Message Send message

Please fill in name, email, and message. Sending… Thanks — we received your message and will get back to you by email. Could not send. Please email support@dondemand.vip or call 604.540.5757. Network error. Please try again or email support@dondemand.vip. Invalid response from server.

Response times

• Email & form: We aim to reply within 2 business days for most requests. Billing disputes and safety reports are prioritized when possible.
• Phone: If we do not answer, leave a voicemail with your name, callback number, and a short summary; we will return your call when staff are available.
• Weekends & holidays: Replies may take longer.

“Business days” means Monday–Friday, excluding Canadian public holidays, unless we state otherwise.

FAQ

I forgot my password — what should I do?

Use the password reset flow on the sign-in page. If you no longer have access to your email, contact us with as much account information as you can safely share so we can verify you.

How do I cancel my subscription?

Cancellation is handled in your account billing settings where available. For help, email support@dondemand.vip with the email on your account. See also billing disclosures.

I was charged incorrectly.

Email support@dondemand.vip with the date and amount of the charge and the last four digits of the card (never send a full card number). We review billing errors promptly.

How do I report harassment or safety concerns?

Use in-app reporting where offered, or email support@dondemand.vip with “Safety” in the subject line and include relevant details. We take safety reports seriously.

Where are your legal notices?

See Billing disclosures, 18 U.S.C. § 2257 notice, and DMCA policy.